The goal of Johnston & Associates' claims department is to investigate, negotiate, deny and settle claims arising from work-related injuries for our clients, while providing maximum cost containment. In working to become your partner in handling workers' compensation claims we will:

• Carefully and promptly investigate all claims as to the facts and circumstances surrounding the claim to ensure compensability.
• Provide quality medical care for injured employees, thus limiting the amount of time they are off work.
• Achieve maximum control of medical expense, lost wages, and legal expenses by maintaining control of the claim and closely monitoring the claim, thus eliminating the need for unnecessary medical treatment or legal expenses.
• Pursuing fraudulent claims aggressively and to distinguish between work-related injuries and nonwork related injuries or accidents. We partner closely with treating physicians to make sure that abuse of the workers' compensation system does not occur.
• Comply with state workers' compensation regulations
• Aggressively work towards the closure of claims as soon as the employee has been placed at maximum medical improvement.

Our pro-active approach ensures that claims are resolved quickly and maximum cost containment is achieved. Regular communication is established with all interested parties, thus creating a communication network that lends to the sharing of critical information regarding the claim. Our claims management staff works diligently to bring claims to closure as soon as possible thus eliminating costs associated with excessive medical cost, litigation expenses, and lost wages.

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